Support
In It Together
At SteriSight, we make it our business to provide customers with prompt, accurate and helpful support. In fact, being there for our clients is such a critical aspect of what we do, we gave it a name all of its own: ‘In It Together’.
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Support is so important: we can really count on you, which means our hospital colleagues can count on us.
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It's the attention to detail from SteriSight. And it's the response rate you get from them. It's excellent.
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People only pay attention to decontamination when there’s a problem, and we’ve had zero problems with SteriSight.
Our In It Together Promise
As much as we’d like to, we can’t say things won’t go wrong. What we can guarantee, though, is that we will do everything in our power to find a solution, and we’ll be with you each step of the way until we do.
Our In It Together promise is based on five key principles:
Responsiveness
- We are easily reachable by phone or email during business hours.
- Our ‘One Call to Fix’ commitment sees 98% of customer issues resolved on initial contact.
- Special care is taken to quickly address any urgent requests.
Ownership
- We take personal responsibility for your system.
- Team members are empowered to make decisions and take action on your behalf.
- We always follow through on our commitments to you.
- A live escalation contact is available if you need one.
Expertise
- All support is provided by highly trained staff.
- We understand the mission-critical nature of your profession, and are on hand to diagnose problems, offer solutions and provide informed advice.
Resourcefulness
- Our approach to problem-solving is both creative and practical. We will find the solution, even if it’s an unconventional one.
- We are flexible in our approach, drawing on our knowledge and expertise to fix any issue.
Transparency
- We listen carefully to your concerns and deliver clear, straightforward and actionable guidance.
- Our communications are not scripted, they are personal responses to address your needs.
- We don’t avoid tough questions and we do not give excuses. We are always honest and direct with our customers.
With In It Together, you can be sure of dedicated care from experts who are always in your corner.
Request a Demonstration
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Get in Touch
Talk to a SteriSight team member now on +353 1 257 0400, or send us a message: